Privacy Policy: Mwananchi Motors

Last Updated: September 25, 2025

Mwananchi Motors values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using the Mwananchi Motors website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Mwananchi Motors may collect personal and non-personal information from users in several ways when they visit our website, register an account, make inquiries, or use our services.

Personal Information

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Physical address

• Identification information (when required for vehicle purchases)

• Payment information (when completing transactions)

• Vehicle preferences or interests

Non-Personal Information

We may also collect technical and usage information including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Date and time of visits

• Referring websites

This information helps us improve our website and provide better services to users.

2. How We Use Your Information

Mwananchi Motors uses the information collected for the following purposes:

To Provide Our Services

Your information helps us process inquiries, vehicle purchases, brokerage services, and customer support.

To Improve Our Website

We analyze user behavior to improve website functionality, usability, and overall user experience.

To Communicate With Customers

We may use your contact information to:

• Respond to inquiries

• Provide updates about vehicle listings

• Send service-related notifications

• Inform you about promotions or special offers

To Process Transactions

Your information may be used to process payments, confirm vehicle reservations, and facilitate vehicle purchases.

For Security and Fraud Prevention

We use collected data to detect suspicious activity, prevent fraud, and maintain the security of our website.

3. Cookies and Tracking Technologies

Mwananchi Motors may use cookies and similar tracking technologies to enhance the user experience.

Cookies help us:

• Understand user behavior on our website

• Remember user preferences

• Improve website performance

• Provide personalized content

Users can choose to disable cookies through their browser settings. However, some website features may not function properly if cookies are disabled.

4. How We Share Your Information

Mwananchi Motors respects your privacy and does not sell or rent personal information to third parties. However, information may be shared in the following situations:

Service Providers

We may share information with trusted third-party service providers who assist in operating our website and services, including:

• Payment processors

• Website hosting providers

• Email communication services

• Marketing tools

These partners are required to protect your data and use it only for authorized purposes.

Vehicle Suppliers and Dealers

If you inquire about or purchase a vehicle through our brokerage services, your information may be shared with relevant suppliers, dealers, or partners to facilitate the transaction.

Legal Requirements

We may disclose information when required to comply with legal obligations, government requests, or law enforcement investigations.

Business Transfers

If Mwananchi Motors undergoes a business transition such as a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

5. Data Security

Mwananchi Motors takes reasonable steps to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Security measures may include:

• Secure servers

• Encrypted data transmission

• Access control systems

• Regular security monitoring

While we strive to protect user data, no internet transmission method is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Providing requested services

• Complying with legal obligations

• Resolving disputes

• Enforcing agreements

Once information is no longer required, it may be securely deleted or anonymized.

7. Your Privacy Rights

Users may have certain rights regarding their personal data, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal data where applicable

• Object to certain data processing activities

• Withdraw consent for marketing communications

Requests related to personal data can be submitted through the contact details provided at the end of this policy.

8. Third-Party Links

The Mwananchi Motors website may contain links to third-party websites, such as automotive services, financing partners, or social media platforms.

We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

9. Children's Privacy

Mwananchi Motors does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal data has been collected from a minor without parental consent, we will take appropriate steps to remove such information from our systems.

10. Marketing Communications

Users may choose to receive promotional emails, updates, and special offers from Mwananchi Motors.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

Service-related communications may still be sent when necessary.

11. International Data Transfers

If users access our website from outside Kenya, their information may be transferred and processed in locations where our servers or service providers operate.

By using our website, users consent to such data transfers where applicable.

12. Changes to This Privacy Policy

Mwananchi Motors reserves the right to update this Privacy Policy at any time.

Changes may occur due to:

• Legal requirements

• Business operations

• Improvements to our services

The updated version will be posted on this page with a revised "Last Updated" date.

Users are encouraged to review this page periodically to stay informed about how their information is protected.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:

Mwananchi Motors
Email: info@mwananchimotors.com
Website: www.mwananchimotors.com